Privacy Policy

1. Introduction
At Shiny Pro Cleaning Plus LTD, we take your privacy and the protection of your personal data very seriously. This Privacy Notice describes our contact details, the information we process, your rights, and how you can exercise them. Feel free to contact our support if you have any questions.

2. What is Personal Data?
”Personal data” is any information relating to an identified or identifiable person. This includes details like your name, identification number, or factors specific to your physical, social, or economic identity.

3. Personal Data Which We Handle
We process your personal data based on your consent, for the performance of a contract, or to comply with legal obligations.
Email Address: We process your email to send booking confirmations, invoices, and occasional offers. This data is kept for six years after our business relationship ends or until you withdraw consent. It may be shared with our cleaners and contractors to facilitate service.
Home Address: We process your address to perform the cleaning services at your premises. This is necessary for the performance of our contract. We retain this data for six years after the termination of the contract or until consent is withdrawn.
Payment Details: To charge for our services, we process payment details using encryption. We do not retain full payment details after the transaction is completed.
Professional Details: If you represent a company, we may process your professional or employment details. This data is kept for six years and shared with our cleaning contractors when necessary.
Photos and Images: We may request photos of your premises to provide an accurate quote. These images are processed with your consent and are typically deleted within three weeks.
Communication Records: If you contact us via telephone, post, or email, we may keep a record of that correspondence to better serve you and for legal protection.

4. Data Sharing and Third Parties
We only share your information with parties essential to our service, such as our cleaning staff and secure payment providers. Our website may contain links to third-party sites; please note we are not responsible for their privacy practices.

5. Your Rights
You have the right to access your data, request its correction, or ask for its deletion. You can also withdraw your consent for marketing at any time. To exercise these rights, please contact us at [email protected].

6. Contact Information
Shiny Pro Cleaning Plus LTD.
Address: 24 Mahindra Way, E6 5AR, London
Email: [email protected]
Phone: 07912569128