Terms & Conditions
These Terms and Conditions (T&C) govern all exterior cleaning services provided by Shiny Pro Cleaning Plus LTD. By instructing the Contractor, booking a service, accepting a quotation, or allowing works to proceed, the Client agrees to be bound by these Terms and Conditions.
1. Definitions & Contractor Identity
The Contractor: Shiny Pro Cleaning Plus LTD, a company registered in England and Wales.
The Client: The party instructing the Contractor for Services.
Services: The exterior cleaning services detailed in the quotation or agreed upon in writing.
Property: The site or premises at which the Services are carried out.
Contract: The agreement formed between the Client and the Contractor, incorporating these T&C.
2. Scope of Works
2.1. The Contractor shall provide only the Services expressly described in the quotation or agreed upon in writing.
2.2. Any additional works requested by the Client will be subject to separate written agreement and may incur additional charges.
2.3. The Contractor provides cleaning services only and does not undertake inspection, repair, maintenance, or condition assessment unless expressly agreed upon in writing.
3. Quotations, Deposits, & Payment Terms
3.1. All quotations are valid for 14 days unless stated otherwise.
3.2. Prices are based on the condition of surfaces as reasonably observable at the time of quotation and assume safe access and normal levels of soiling.
3.3. The Contractor reserves the right to revise pricing if site conditions differ materially from those assumed, including but not limited to access restrictions, excessive contamination, or undisclosed hazards.
3.4. Deposits: A deposit may be required prior to the commencement of the Services. The non-payment of a required deposit may result in the suspension of works.
3.5. Commercial Payment Terms: Invoices are strictly Net 14 days from the date of the invoice, unless otherwise agreed.
3.6. Late Payments: The Contractor reserves the right to charge statutory interest and compensation on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3.7. The Contractor reserves the right to suspend or withhold Services in the event of non-payment.
4. Client Obligations, Access, and Utilities
4.1. The Client must provide safe and unrestricted access to the Property, including unlocking gates, removing external obstructions (e.g., furniture, vehicles), and ensuring a clear work area.
4.2. The Client must provide access to a working outdoor water tap and electricity supply where required, unless otherwise agreed upon in writing.
4.3. The Client must inform the Contractor of any fragile surfaces, loose mortar, or pre-existing damage (e.g., leaking window seals) before work commences.
4.4. The Contractor shall not be liable for delays or incomplete works caused by restricted access, unsafe conditions, or third-party obstructions.
5. Weather Conditions & Safety
5.1. Exterior cleaning is weather-dependent. The Contractor shall not be liable for delays or rescheduling caused by adverse weather conditions.
5.2. Rain: Window cleaning and jet washing can usually proceed in light to moderate rain. Services will be rescheduled if heavy rain or storms compromise safety or the quality of the finish.
5.3. Wind: For high-reach work (windows, roofs, awnings), services will be postponed if wind speeds exceed safe operating limits (typically 25–30 mph).
5.4. Frost & Freezing Temperatures: Jet washing and window cleaning cannot be performed in freezing conditions due to the risk of creating ice hazards (slip risks).
5.5. Rescheduling: Works postponed due to weather will be rescheduled to the next available date in good faith.
5.6. All works are carried out in accordance with applicable Health & Safety regulations. The Contractor reserves the right to suspend or reschedule works where conditions are deemed unsafe.
6. Surface Condition, Pre-Existing Defects, & Revealed Damage
6.1. The Client acknowledges that exterior cleaning may reveal pre-existing defects, deterioration, or failures in surfaces, substrates, fixings, seals, joints, or coatings which were not visible prior to cleaning due to dirt, organic growth, or staining.
6.2. The Contractor shall not be held liable for any damage, water ingress, leaks, or failures arising from:
* Pre-existing defects.
* Age-related degradation or poor maintenance.
* Poor or historic installation, repairs, or coatings.
* Inherent weaknesses in the Property.
6.3. Any such defects revealed during or after the Services shall be deemed to have existed prior to commencement of the Services.
6.4. The Contractor does not warrant or guarantee the watertight integrity of any roof, conservatory, or glazed structure, particularly on older installations.
7. Results & Staining
7.1. While the Contractor will take reasonable care to achieve the best possible result, no guarantee is given that all staining, discolouration, or biological growth will be fully removed.
7.2. Some stains (including rust, paint, deep oil staining, and certain organic or chemical marks) may be permanent.
7.3. Organic growth may continue to die back for several weeks following biocide treatment.
8. Chemicals and Softwashing
8.1. The Contractor may use professional cleaning agents and biocides appropriate to the Services.
8.2. Temporary colour changes or lightening may occur following treatment.
8.3. The Client is responsible for protecting plants, vehicles, and external items unless otherwise agreed upon in writing.
9. Gutters, Drainage & Downpipes
9.1. Gutter clearing does not guarantee free-flowing underground drainage systems.
9.2. Downpipes are cleared only where safely and reasonably accessible.
9.3. Drain repairs, CCTV surveys, or unblocking works are excluded unless specifically quoted.
10. Liability and Insurance
10.1. The Contractor holds Public Liability Insurance up to £5,000,000 (or: [Insert Amount]).
10.2. The Contractor shall not be liable for indirect, consequential, or economic losses, including water damage or loss of use arising from pre-existing defects revealed by cleaning.
10.3. In all circumstances, the Contractor’s total liability shall be strictly limited to the value of the Services provided under the Contract.
11. Cancellations & Rescheduling
11.1. A minimum of 48 hours’ notice is required for any cancellations or rescheduling.
11.2. Cancellations made with less than 48 hours’ notice may result in forfeiture of any deposit paid (or: a 50% cancellation fee).
11.3. One reschedule may be permitted without penalty, subject to the Contractor’s availability.
12. Complaints & Rectification
12.1. Any dissatisfaction or complaints must be reported within 72 hours of completion of the Services.
12.2. The Contractor must be given the opportunity to inspect and, where appropriate, rectify any issues free of charge before any third-party involvement.
12.3. No refunds will be offered after the 72-hour window has passed.
13. Waste Removal
13.1. Waste removal is included only where expressly stated in the quotation.
13.2. Additional waste volumes or specialist waste streams may incur additional charges.
14. Additional Fees (Congestion, Parking)
14.1. Where applicable, London Congestion Charges, ULEZ charges, and parking fees will be added to the final invoice unless explicitly included in the initial quote.
15. Photography, Marketing, and Force Majeure
15.1. The Contractor may take photographs or videos before, during, and after works for record-keeping, quality control, dispute resolution, and marketing purposes unless the Client objects in writing.
15.2. The Contractor shall not be liable for delays or failure to perform caused by events beyond reasonable control, including extreme weather, illness, supply chain disruption, or government restrictions.
16. Governing Law
16.1. These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.